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FAQ


ORDER TRACKING
You can only track orders that were placed after creating your account. Click here to track your order. Please note that your My Account page does not list orders placed via email.


SHIPPING WITHIN THE U.S.
We currently only offer standard shipping. All items are shipped via USPS (or UPS) and should be received within 1-3 business days after processing. We will email you when the order is shipped. We will notify you by email if there is a delay. Orikami is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays.

METHOD ORDER TOTAL SHIPPING & HANDLING
CARRIER Up to $49.99 $5
CARRIER $50 and Above Free

PLEASE NOTE: Items marked as LARGE ITEM ship via USPS 7 day ground shipping. Personalized orders ship within 2-4 weeks.

*Signature Requirements: We require a signature upon delivery for any order over $200. Should you choose not to sign for your package please be aware Orikami is not liable for lost shipments when tracking dictates it has been delivered. Orikami is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather, or technical issue within the shipping company. If your package is sent back to us for any of these reasons, you will be subject to paying for the re-shipment of your order.

Shipping Addresses: We cannot ship to Post Office or APO/FPO boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.

Shipping to Alaska and Hawaii: Please allow 7-15 business days. We can ship most items to both Alaska and Hawaii. However, this excludes some over-sized furniture items. In those cases, Orikami customer service will contact you directly and reserves the right to cancel those items in your order. You will not be charged for any item that does not ship.

Multiple Orders or Order Change: We are not able to combine multiple orders or make changes to the details of an order once it is placed online.

Order Cancellation: Once an order is submitted, it cannot be canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.

Final Sale: Items marked FINAL SALE cannot be exchanged or returned at any time.


SHIPPING OUTSIDE OF THE UNITED STATES

We currently only offer standard shipping. All items are shipped via USPS (or other local carrier, depending on the country) and should be received within 6-10 business days after processing. We will email you when the order is shipped. We will notify you by email if there is a delay. Orikami is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays.


Order Cancellation: Once an order is submitted, it cannot be changed or canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.

METHOD ORDER TOTAL SHIPPING & HANDLING
CARRIER Up to $74.99 $40
CARRIER $75 to $149.99 $35
CARRIER $150 to $299.99 $25
CARRIER $300 and Above Free

PLEASE NOTE: Personalized orders ship within 2-4 weeks.

*Signature Requirements: We require a signature upon delivery for any order over $200. Should you choose not to sign for your package please be aware Orikami is not liable for lost shipments when tracking dictates it has been delivered. Orikami is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather, or technical issue within the shipping company. If your package is sent back to us for any of these reasons, you will be subject to paying for the re-shipment of your order.

Shipping Costs and Importation Fees: Orikami is not responsible for any additional taxes or duties associated with international deliveries. International shipping is calculated based on a number of factors including the order total amount and the shipping method. Customs, duty, and import fees may apply. These fees are at the charge of the customer at the point of delivery.

Shipping Addresses: We ship internationally to most countries. In the event that we could not ship to your location, Orikami customer service will contact you directly and reserves the right to cancel your order. You will not be charged for your order. Please note, we cannot ship to Post Office or APO/FPO boxes.

Multiple Orders or Order Change: We are not able to combine multiple orders or make changes to the details of an order once it is placed online.


PAYMENT
We accept Visa, MasterCard, Discover, American Express, and PayPal. We do not accept checks or money orders. Full payment is due before any order is processed. All prices are in US Dollars.

Sales Tax: We only charge sales tax for orders shipped within the State of New York. Sales tax is automatically computed on product(s) costs. You will have an opportunity to review this amount before submitting your order.


RETURN POLICY
Your satisfaction is very important. If for some reason you are not completely satisfied with your purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return.
• All returns must be postmarked within 14 DAYS of receipt. Returns sent after this time will not be accepted.
• The merchandise must be in its original condition, unused and unaltered.
• Items must be returned in the exact condition in which it was shipped, including all original tags, any boxes, and other packaging materials.
• We cannot accept returns of monogrammed, personalized, or special-order items.
• Foldable items: products that arrive flat cannot be returned once they have been folded.
• Items marked FINAL SALE cannot be exchanged or returned at any time.
• We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
• We do not refund shipping charges.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Gift Card: Unfortunately, Gift Card purchases are non-refundable.

Shipping Errors and Damaged Products: If you received an item that is defective, damaged or incorrect, you must notify us via email within 5 BUSINESS DAYS of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. To arrange a replacement, please contact Orikami Customer Service by email at cs@orikami.net.

How to Return Merchandise: Complete the return form that was included with your order and enclose it with your return package. If you no longer have the return form, please email cs@orikami.net to get an additional copy. Please be sure to then print out the form, complete the Return section, and include it with your return items. Return package via insured mail to the following address:

Orikami LLC – The Yard
Attn: Returns
157 Columbus Avenue
New York, NY 10023
USA

Return Shipping: Please use a well-padded box and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer. If your request is approved, please allow up to 10 business days from the time we receive your return for the refund to be processed and post to your account.

International Returns: The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.


EXCHANGE
We do not offer exchanges, however we are happy to assist with a return and re-order. Please email us at cs@orikami.net if you need our help.


GIFT SERVICES
Gift cards are redeemable by customers in the US only. Redeem your Gift Card (or e-Gift Card) at Orikami.net by applying your Gift Card code during checkout. Coupons, promo codes, and other discounts may not be used to purchase Gift Cards.

Please note, Gift Cards are not valid in store.


Card Balance: At the moment, Gift Cards have to be redeemed at once.

Send a Gift Card: To ship a Gift Card directly to the recipient, fill in the shipping address field with your recipient’s address during checkout, and we will send the Gift Card there. If you are purchasing multiple items that need to be sent to different addresses, you will need to place those orders separately. All Gift Card orders will be shipped within 1-3 business days of receipt.

Personal Gift Message: You can include a personal gift message by entering your text in the comment box at checkout.

Refund: Our Gift Cards are non-refundable. Gift Cards cannot be returned or replaced if lost or stolen. In the event that a purchase made with a Gift Card is returned, the original Gift Card will be credited.

Expiration: Our Gift Cards do not expire.

Surprise Box: Our Surprise Boxes are non-refundable and cannot be exchanged. If you wish to return your Surprise Box, it must be returned in the exact condition in which it was shipped, including all items, original tags, any boxes, and other packaging materials. If your request is approved, you will receive a Gift Card equal to the Surprise Box purchase price.


SECURITY
Your online security is important to us. Our website use Secure Sockets Layer (SSL) to protect your information delivered to us electronically. SSL encrypts your credit card number, name and address. Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. As a result, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.


PRIVACY
Personal Information: When you make a purchase on our Website, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. Likewise, other companies also may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.

Usage and Website Activity Information: When you visit our Website, we may collect more information: Your Internet service provider's address, the name of the website directing you, as well as your clicks and activity on our Website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Website more available and user-friendly to our customers. We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our website and will replace any prior policies. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

Effective Date: October 30, 2014


TERMS OF USE
Please read the following terms and conditions (the “Terms of Use”) carefully before using the website (the “Website”). By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website. All prices are in US Dollars. Orikami reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Orikami.

Intellectual Property Ownership and Use: Please be aware that as you visit and navigate this website your use of our site is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.

For International Website Users: The Orikami.net Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.

Non-Confidential Information: Except for information necessary to place an order, we do not want you to send to us any confidential or proprietary information through this website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Errors and Inaccuracies: We always try to provide complete, accurate, up-to-date information on our website. Unfortunately, despite those efforts human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

Disclaimer of Liability: We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Applicable Law: By visiting our website, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and us or any of our affiliates regarding your visit to and use of our website.

TERMS OF USE CHANGES

Orikami LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website.

Last Updated: October 2014  


CONTACT US
If you still have questions relating to the Orikami.net website, including online purchases, please contact us at contact@orikami.net.

Mailing Address:
Orikami LLC – The Yard
157 Columbus Avenue
New York, NY 10023
USA

If you are interested in having your products on Orikami.net, or would like to suggest a product, please email us at hello@orikami.net.


FEEDBACK
WE WANT TO HEAR FROM YOU!
We are always looking for ways to improve Orikami.net. Please email us at hello@orikami.net to tell us what you think. While we review every comment, we will not respond directly to your comment.

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